I think we'll see a lot more Craigslists:
sustainable "businesses", "operations" really, that earn enough money to fund themselves
on an ongoing basis, even without much growth.
It strikes me that we lack a category for Craigslist. They clearly aren't trying to
maximize profit. And yet, nonprofit doesn't feel quite right, either: the connotation
is too "humanitarian" (arts, healthcare), with funding from donors. Somehow a website for
apartment and job listings doesn't seem to sit right, in that category.
But maybe my thinking is too narrow. Nonprofits do everything from disaster relief
(Red Cross) to looking after real estate (my condo association),
to museums and even international aid (Rotary).
I get a lot of sideways stares when I call a tech company a "nonprofit". But there's no
reason we couldn't have more Craigslists and given how efficient modern software stacks are,
and how things are stabilizing, I think we'll see a lot more stuff like this: not hockey-stick
venture growth, but too many active users to shut down.
As I thought about it more, I came up with the following taxonomy of funding models:
Traditional venture capital: always understood to be temporary. Growth extremely important.
Revenue, for profit: How the Fortune 500 runs. Long-term stable. Growth important.
Revenue, nonprofit: same as above but less emphasis on maximization and growth.
Patronage: solicit donations from wealthy benefactors (many arts organizations use this)
The distinction is fuzzier than it first seems. A lot of venture companies won't hit their numbers
(most don't) and might end up with more of a nonprofit/patronage model if they aren't shut down
outright. In any case, sites like Indiegogo and Kickstarter show that revenue and venture capital
aren't the only game in town.
I can still remember how ragey the business community got over facebook's
early valuations. facebook is not worth $33 billion,
they wrote. There was an oddly righteous tone to it, like, I can't believe these guys
have the arrogance to raise at that valuation. Who do they think they are?
No revenues and they're asking for HOW MUCH!?
I can't say I blame them; it still seems absurd, six years later, that facebook paid
billions for two social networks in 2012-2014, neither with significant
revenue: first $1 billion
for Instagram (2012), then an even more eye-popping
for WhatsApp, just two years later (2014). I remember standing in my kitchen in
San Francisco thinking about it; facebook paid half the value of Ford (the car company)
for a company with around 50 employees and minimal revenue. It was unprecedented;
never had a company with so few tangible assets or cashflow been purchased for that much.
I took me a long time to see this, but I realized it's all just supply and demand.
Business school teaches that securities (e.g. stock, how ownership is transferred) should be
valued on more objective criteria, things like discounted cashflow:
project the cash flows, and calculate based on those. Perhaps that's a good for calculating what we
ought to pay—a finance academic would probably argue that's correct—but what people
do pay is based on a market process, just like houses or public companies.
And that market process runs on supply and demand. Specifically, when raising funding for early-stage
companies, it seems to work like this:
At any point, a certain amount of equity (ownership) is on offer, "for sale" to investors, and
A given level of money—"risk capital"—is on offer, which purchases the ownership.
As I said, no different from houses or public companies.
The key insight of this model: supply of risk capital drives valuations (prices).
So how do these factors (supply and demand) vary over time? Interesting question. One thing I've noticed:
company formation happens much more slowly, and at a much more constant rate, than investment, which is why
capital availability predicts valuations. Company formation is affected by things like:
Confidence—how many people are leaving their jobs to found companies?
Perception of opportunity: are investment bankers and lawyers spilling over into long-term careers in tech? (I've seen a lot of this over the past decade)
Do people think there's specific opportunity in a space? (Social networking, robots, AR/VR)
Whereas risk capital is more of a "Wall Street" thing, driven by:
Is early-stage tech perceived to be a good investment? (2008: Nobody investing in anything. 2012: INVEST IN ALL
THE THINGS. 2018: Most people say "yes", smart money
beginning to wobble)
What else is available? Are other asset classes yielding enough? (2008-2016: No. 2016-now: interest rates going up)
In the past year, I've noticed a bit of tapering. Still lots of money flowing, but more
to later-stage companies. Apartment rents are softening; I see more office vacancies. The overall tone
is still optimistic, but more cautious than a few years ago. Fewer new things seem to be getting traction.
I was talking to my friend Tom over the weekend about opportunity recognition,
the skill of "seeing what's next". Though I live in Silicon Valley, I've never
had the confidence to "bet the farm" on a particular idea, doing something crazy
like dropping out of Harvard and moving halfway across the country, or running up
$25K in credit card debt, to pursue a business idea.
Nonetheless, opportunity recognition is an important skill in business; if you're
going to commit resources—time, money, attention—you'd better be able
to tell whether something will work.
That's when I remembered this picture from my friend Kurt:
Kurt's daughter Clara is 2 or 3 years old, but she's already "running sound" at
church, just like her dad. He sent this as kind of a joke; obviously a 2-year old can't
operate a sound board. But she's learning young, and if this is something she enjoys,
she'll have logged a lot of time by young adulthood. I have no idea whether she'll
be interested in sound design later in life, but were she to be, she'll be like the boy who
did free throws with his dad starting at age 5; practice matters a lot.
Thinking of high achievers I've known, they benefit in numerous ways from their families:
They learn skills: painting, writing, negotiation
They're taught habits: grit, hard work, persistence
They receive access through their family's social and professional connections
I still think people are mostly responsible for their own success, but being born in the
right family certainly helps. And I hope I can do these things for my children someday.
Looking at it this way, I'm not surprised opportunity recognition wasn't someting I had
in my 20s; we had no businesspeople in my family, so I'm not sure where I'd learn it?
I also think truly great businesspeople don't so much "take risks" as "identify situations
with tons of upside and very little downside".
Nonetheless, I'm getting better at this, though still on the lookout for ways to improve
more quickly; it helps to write it down.
Dockless scooters are currently the biggest nuissance in my life.
They wouldn't be, if their riders were considerate of others, as I'm sure they
are in many places. I have no doubt there are many places where scooters have
brought nothing but delight. Whereas here in Oakland, it's a daily game of pedestrian
bowling, as kids careen down 3-foot wide sidewalks at 15-20 mph, doing their best to
dodge pets, delivery drivers, young children, and people entering/exiting offices.
Riding scooters on sidewalks in Oakland is not only dangerous, it's
But since most people who do it are young
Black Americans, law enforcement action is deemed
"hateful" (children) and "racist" (due to the color of their skin). Even if the cop
simply stops the kid and asks him to slow down, or ride in a bike path, on the street.
I don't really see a way out from this problem. Technology is another word for "tool";
as more tools (technologies) come to market at an accelerating rate, their users will
be empowered to do more things, with greater power and speed, than they were before.
The same force that makes scooters a nuissance—increasing access to more and better
tools—underlies fake news on Twitter and facebook. Giving everyone access to powerful
tools might be a net positive thing, but there will be some negatives, too.
Pathological optimists (like the people
here), think the law can
solve these problems. I doubt it; there are too many new things appearing too quickly, and
even if we could keep up, regulation of every tiny aspect of life is unenforceable. And also,
not very fun. I don't want to live in a place with police everywhere.
In Code 2.0, Larry Lessig lays out four ways to regulate
behavior: law (make it illegal), norms (make it taboo), economic (make it too expensive),
or what he calls "architecture" (make it impossible via fences/gates/software). Of these,
I think architecture is our only hope to preventing misuse. That requires active effort from
the businesses who make this stuff, which seems unlikely. Can you imagine a cigarette company
making cigarettes that are less pleasurable to smoke? I can't.
Maybe the only solution is to live with people whose norms are similar to yours—in other
words, pick your neighbors carefully. In any case, law won't solve our problems.
In fact, even that won't be enough. We'll have to worry not just about new things, but also
about existing things becoming more addictive. That's what bit me. I've avoided most addictions,
but the Internet got me because it became addictive while I was using it.
My dad "isn't a rocket scientist", as we'd say in Chicago, but he knew a few things. His wisdom
came to us through choice sayings, always a bit dour (in the characteristic Lutheran way):
Parking lots are complete chaos. Chaotic environments are dangerous.
It would be hilarity to see an autonomous vehicle try to navigate the sea of lane-line crossings,
angle-in parkers, backward drivers, strollers, pedestrians lurching into the street,
and tons of small kids, in front of any big box store.
Moisture is the enemy of the home. Water causes many (most?) household problems:
mold, rot, foundation damage, etc. Never ignore water. Larger lesson: be responsible and don't
ignore taking care of things. You'll save a lot of money and time fixing small problems before
they become large, and urgent.
Call them first. Time is precious; optimize. Be smart. Don't do today what you could do
in half the time tomorrow (via batching or going somewhere closer to home). Avoid making special
trips. Don't go to stores that aren't open or don't have what you need. Unforced wastes of time
are the plage; avoid them at all costs (to this day, they're a major peeve of mine).
Discretion is the better part of valor. Sometimes it's OK to walk away from a fight.
Don't start big projects when you're tired or try to lift too much by yourself; you'll
just end up hurting yourself, or doing sloppy work you'll have to redo.
It's always something. Murphy's Law says "anything that can go wrong, will"; there
are a lot of things, so expect something is always going wrong. Human vices—forgetfulness,
carelessness, sloppyness—always get in the way of things. Be tough; deal with it,
keep going, and above all, remain cheerful.
Dollar bills flying out the door/window. Said when a door/window was left open during the
winter, letting the heat get out; a reminder that big wastes of money are often small, ongoing
things (e.g. credit card interest, water leaks), and to avoid that cardinal Midwestern sin:
My dad embodies what Stripe (the
payments company) calls "micro pessimism but macro optimism": everything is always broken,
messed up, and wrong, but in the end, things will be better than you can possibly imagine.
My friend's mom, a Black American, was voting
in the US midterms in Atlanta. As he explained it,
they had a 3+ hour wait because they didn’t have power cords for the voting machines.
She asked a guy and he said “oh well the state never gave us cords for these so when
the battery dies that’s it”
I make a point of assuming the best intentions, so my first inclination is to take
the explanation at face value. But something else could be going on; maybe someone
is trying to suppress votes?
Most people I know see it one way or the other; it doesn't occur to them, as a matter
of habit, that not only might other people see things differently, but that both
could be right. Such half-truths melt my
brain—there's something so difficult about training one's brain to habitually see
both sides. Not "he thinks X, she thinks Y, but I agree with Y", but "he thinks X,
she thinks Y, I think it's something like 65% X and 35% Y".
I find it incredibility difficult, yet useful, to see things this way, a sort of
for everyday opinions and gossip.
Rubin writes about "switching lenses" a lot in his book,
In an Uncertain World;
I might be thinking about it because I'm reading that book again (one of my favorites).
I was discussing the midterm results with some friends yesterday,
one of whom is a Black American (a term I love, as it carries so much
history, and pride). He had this to say:
Ending on a positive note: this is my grandmothers voter registration card
from 1966. Her and my Granddad went to get it the day after the Voting Rights
Act was passed. She told me a year before she died that my grandfather took a
bunch of his coworkers in his truck to vote for the first time because the white
men who owned the businesses in town would drive past the polling place and if
they recognized your car, you got fired as soon as you got back to work.
I started a new job at Starsky Robotics
yesterday. Their people ops manager asked me to write an answer to the question,
"Briefly describe your past work or school experience that led you to this work".
I was hand-etching printed circuit boards and working on cars since before I had a
driver's license. I was pretty sure I'd end up doing hardware after college (I have
several close friends who went into chip design) but I met Bill Gates in 2005 and he
convinced me the real action was in software. Software also seemed to be where most
of the smart people I knew ended up. I spent the next ten years building just about
every kind of software system—a
database engine, a hotel booking
system that moves millions of dollars, an
email productivity tool,
tracked app performance across billions of mobile app installs, a
natural language-based booking system, rental
property management software, a
music-based ad network, a project dashboard system that
generated Powerpoint slides automatically, even an e-commerce paint site that matched
colors based on metamerism—but never really found a
When I wrapped up my last thing, I decided I wanted to go really deep in something,
so I looked for what I could see myself doing for the next 10 years or longer. It had
to be something that was going to be relevant on that time scale, something with a lot
of technical depth, where I could apply my breadth of knowledge across hardware,
probability/stats, nuts-and-bolts software engineering, and something with a lot of
business impact. I settled on fixing healthcare or autonomous robots and ultimately
chose robots because I think the challenges with healthcare are more regulatory/political,
but we're on the cusp of a massive golden age of innovation in autonomous robots.
So that's what I'm doing now.
The place is better than it looks. They're a little under-the-radar—no mass-market brand
like Coinbase, Stripe, or some of the other places I considered—but they're a small team
that's been able to do a lot.
These guys and gals have real breadth; autonomous vehicle control means executing across
(1) hardware design (lots of cameras, sensors, and ruggedized electrical design), (2) perception
(making sense of all the data from the sensors using machine learning and lots of math), (3) motion
planning (both local and global), and (4) cloud services/ops.
One thing I noticed already: Starsky has a very different engineering culture than I'm used to.
Most places I've worked have had teams of people who, while not exactly interchangeable, could
at least "pinch hit" for each other, e.g. an infrastructure developer might be able to throw
together a crappy web UI or mobile app. At Starsky, if the cloud ops people wanted to work on
the low-level C code that turns the truck's steering wheel, they wouldn't have a clue how to do
it. That's new.
Repeating mistakes sucks. I probably wouldn't even have realized I was doing it,
except for the vacation I just took. Guess that just proves the value of keeping
your head clear, especially for people who do more thinking/decision-making and less
My mistake: trying to build when I should buy. I thought we could get something done
more cheaply with in-house staff, but it's not going to work. We need to hire a vendor.
Professional builders (of software, organizations, etc) fall into that trap way too
often: wasting a bunch of time trying to replicate what's easily available off the
shelf—available now, and with far less risk. I think the root cause is pathological
optimism: refusing to accept that something isn't possible (doing a better job in-house),
even when it's not likely.
I'm in good company; the following is from Paul Graham
I'd almost say to most people, but I realize (a) I have no idea what most people are like,
and (b) I'm pathologically optimistic about people's ability to change.
From a different essay:
I flew into the Bay Area a few days ago. I notice this every time I fly over the Valley:
somehow you can sense something is going on. Obviously you can sense prosperity in how well
kept a place looks. But there are different kinds of prosperity. Silicon Valley doesn't look
like Boston, or New York, or LA, or DC. I tried asking myself what word I'd use to describe
the feeling the Valley radiated, and the word that came to mind was optimism.
Ben Thompson says this Polyannish Assumption
is why facebook failed to anticipate the Cambridge Analytical scandal. Not sure
that's 100% of the story but it seems plausible (good read).
I'm just trying to stay aware of it. Yet again, from Paul Graham
This is isomorphic to the principle that you should prevent your beliefs about
how things are from being contaminated by how you wish they were. Most people let
them mix pretty promiscuously. The continuing popularity of religion is the most visible
index of that.
I'm not sure the sleight against religion is quite fair; optimism is just as much a religion
as, say, Judaism: something many follow even if it's not, strictly speaking, "accurate".
I'm sure Jonathan Haidt
would have a lot of insightful comments about the comparison.
Related: Auren Hoffman's answer to "What are the most important business skills?"
The most important business skill in the next hundred years is the ability to select and manage vendors.
We had a debate in the HOA last night about the budget. We agreed on a dollar
figure to assess (about $1.6 million across three funds) but couldn't figure
out how to split it across our 348 units.
One especially helpful member of the community came forward to point out a few
small mistakes in how I'd calculated it.
If I was being petty, I'd complain about someone criticizing my work, but actually,
the whole thing made me really happy.
In the first place, for having a community that cares enough for someone to come
forward and do the detailed financial analysis necessary to figure out the correct
way to do the split. That level of participation is rare, and especially from someone
with both the technical competence and commitment to read the governing docs.
And second, I'm proud of our board for running an open process that allowed the
conversation to happen: a public meeting, with a detailed set of spreadsheets showing
each step in the overall calculation, that we printed, copied, and handed out.
Written documents, not back-room dealings; as far as I know, a first in the past 12 years.
I've written a lot of code, and as I've gotten better about it, I've become pretty
compulsive about readability: taking a big, complicated process/calculation with
a bunch of intermediate steps, and structuring it in such a way that others can follow it.
It's really satisfying to have someone come in, read what you've done, and even find a
small error in it.
Nobody wants errors, but the real victory is setting things up so that the errors are easy